24tales

FAQs

• What is your return and exchange policy?

  1. Eligibility for Returns & Exchanges

  • Items must be unused, unwashed, and in original condition
  • All tags, labels, and packaging must be intact
  • Requests must be raised within 3 days of delivery
  • Proof of purchase (order ID / invoice) is required

  2. Non-Returnable / Non-Exchangeable Items

  The following items are not eligible for return or exchange:

  • Items purchased during sales, discounts, or clearance
  • Products damaged due to misuse or improper handling

  3. Exchange Policy

  • Exchanges are allowed once per order
  • You may exchange for a different size of the same product
  • Exchanges are subject to stock availability
  • If the requested size/product is unavailable, you may return the item, and we will issue a store credit

  4. Return Policy

  • We do not offer cash refunds
  • Approved returns will be issued as store credit
  • Store credit can be used for any future purchase on our website
  • Items bought with store credit cannot be returned

  5. Damaged or Incorrect Product

  If you receive a damaged, defective, or incorrect item:

  • Contact us within 24 hours of delivery
  • To qualify and be accepted for a return or exchange, an unboxing video is mandatory to claim any damage to the products purchased. Without providing a full video proof (from opening of the package till the end without any edits, cuts, filters or AI manipulations), the return request shall be declined immediately.
  • Any product damaging at your hands cannot be accepted for refund.
  • Once verified, we will arrange a replacement or store credit at no extra cost

  6. Pickup & Shipping

  • Courier partner will make 3 delivery attempts. However, if the order is:

  1. Not accepted
  2. Marked RTO due to customer unavailability
  3. Incorrect address provided
  4. Refused at doorstep

  A reshipment fee will be applicable. Unless, the RTO happens due to courier partner.

  • Return pickups will be arranged through our courier partner (where serviceable)
  • If reverse pickup is not available in your area, you may be asked to self-ship
  • Reverse shipping charges may apply unless the return is due to our error

  7. Important Notes

  • Products failing quality checks will be sent back to the customer
  • We reserve the right to approve or reject any return/exchange request
  • All failed deliveries/RTOs will be refunded in store credit
  • Store credit will be issued within 5–7 working days after inspection
• what is your shipping policy?
  • Courier partner will make 3 delivery attempts. However, if the order is:

  1. Not accepted
  2. Marked RTO due to customer unavailability
  3. Incorrect address provided
  4. Refused at doorstep

  A reshipment fee will be applicable. Unless, the RTO happens due to courier partner.

  • Delivery timelines are estimates and may change.
  • Delays may occur due to unforeseen circumstances
  • We shall not be liable for any delays, failed deliveries or damages caused during transit by third -party delivery partners
  • Risk of loss and title for products pass to the customer upon handing over shipments to the delivery partner
  • Customers are responsible for providing accurate shipping details. We are not liable for failed deliveries due to incorrect or incomplete addresses
  • Delivery shall be considered complete once proof of delivery is generated by the delivery partner
  • We shall assist customers in
    coordinating with delivery partners but are not responsible for their actions or service quality
  • In case of damaged or lost shipments, customers must notify us within 30 days. We will assist in raising claims with the delivery partner but do not guarantee resolution
• How do I cancel my order?

  Orders once placed can not be cancelled.

• How do I care for my garments?

  Each garment comes with specific care instructions on the label. We recommend following these guidelines to maintain the quality and longevity of your pieces.

• Can I track my order?

  Yes, once your order ships, you will receive a tracking number via email. You can use this to monitor your delivery status.